Returns & Warranty

At Eligant Longevity, we understand that purchasing premium wellness equipment is an important investment. We are committed to providing clear information and assistance throughout your purchasing experience.

Because our collection includes specialized equipment supplied by different manufacturers, return eligibility, warranty coverage and cancellation conditions may vary by product.

Returns & Exchanges

Return eligibility is determined by the applicable product conditions, manufacturer policies and consumer protection requirements.

Depending on the product, conditions may include:

• Requirements concerning the item's condition, packaging and whether it has been installed or used.

• Return authorization before an item is shipped back.

• Applicable return shipping costs or restocking fees.

• Restrictions affecting customized, made-to-order or certain specialized equipment.

Please review the applicable return conditions before purchasing and contact us if you need clarification.

Do not return an item without first contacting our customer support team for instructions.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation eligibility may depend on whether your order has already entered production, been processed or shipped. Special-order and made-to-order equipment may be subject to additional restrictions.

Any applicable cancellation conditions will be governed by the terms provided at purchase and relevant consumer protection laws.

Damaged or Incorrect Deliveries

If your order arrives with visible damage, missing components or an incorrect item, please contact us promptly.

We recommend:

1. Inspecting the packaging and equipment at delivery.

2. Photographing any visible damage to the packaging or product.

3. Recording visible damage on the carrier's delivery documentation where possible.

4. Keeping the original packaging until the issue has been reviewed.

5. Contacting us with your order number, photographs and a description of the problem.

Our team will assist in reviewing the issue and coordinating the appropriate next steps.

These recommendations do not limit any rights or remedies available under applicable law.

Manufacturer Warranties

Warranty coverage varies by product and manufacturer.

Where applicable, product listings will identify the relevant warranty information, including available coverage, exclusions and the process for obtaining assistance.

Warranty services may be provided directly by the manufacturer or coordinated through Eligant Longevity, depending on the product and supplier arrangement.

Installation & Product Use

Some wellness equipment requires professional installation, specific electrical connections, ventilation or other site preparations.

Please review the manufacturer's requirements before installation or operation.

Damage resulting from improper installation or use may affect warranty coverage, subject to the applicable warranty terms and law.

Need Assistance?

For questions regarding returns, cancellations, damaged deliveries or warranty support, please contact:

support@eligantlongevity.com

Please include your order number, product details and a brief description of your inquiry.

Our goal is to make the process clear and help you understand the options available for your purchase.

Eligant Longevity — The Art of Living Well.