Frequently Asked Questions

Welcome to Eligant Longevity.

We believe choosing wellness and recovery equipment should be an informed, enjoyable experience. Below you'll find answers to some of the most common questions about our collection, ordering process and customer support.

Products & Personalized Guidance

What types of wellness equipment does Eligant Longevity offer?

Our curated collection focuses on premium wellness, recovery and longevity technologies, including saunas, cold plunges, massage chairs and selected advanced recovery equipment.

Our aim is to bring together thoughtfully chosen solutions for those investing in their wellbeing.

How do I know which product is right for me?

We understand that choosing premium wellness equipment can involve many considerations, from available space and intended use to product features and personal preferences.

If you're comparing options, our team can help you understand product specifications and practical considerations so you can make a more informed decision.

Can I contact someone before making a purchase?

Absolutely. We welcome questions before you place an order.

Please note that our product guidance is informational and does not replace professional medical advice.

Ordering & Payments

How can I place an order?

Once products are available for purchase, you can place an order directly through our online store by selecting your preferred equipment and following the checkout instructions.

Which payment methods do you accept?

Available payment methods will be displayed during checkout.

Can I request more information before ordering?

Of course. For premium or technically specialized equipment, we encourage you to contact us if you need clarification about specifications, delivery requirements or manufacturer information.

Shipping & Delivery

Where does Eligant Longevity deliver?

Our store is focused on customers in the United States.

Shipping availability may depend on the manufacturer, product and delivery location.

How long will delivery take?

Delivery estimates vary according to product availability, manufacturer processing times, equipment size and destination.

Where available, estimated delivery information will be provided with the product or during the ordering process.

Will my equipment be delivered to my door?

Delivery arrangements vary by product.

Large equipment may be shipped by freight carrier, with curbside or threshold delivery depending on the applicable service.

Inside delivery, white-glove handling, assembly and installation are not included unless specifically confirmed.

How much does shipping cost?

Shipping costs depend on the equipment and delivery requirements. Any applicable charges will be disclosed before you complete your purchase.

For more information, please visit our Shipping & Delivery page.

Installation & Setup

Will my equipment require professional installation?

Some products may require professional installation, dedicated electrical connections, plumbing, ventilation or other site preparations.

Requirements vary by manufacturer and model. Please review the relevant product specifications before ordering.

Does Eligant Longevity provide installation services?

Installation arrangements are product-specific. Unless installation is expressly included or separately confirmed, customers should arrange any necessary professional installation.

How can I check whether equipment will fit my space?

We recommend reviewing product dimensions, access requirements and site preparation instructions before purchasing.

For larger equipment, consider doorways, staircases, delivery access, electrical requirements and the space needed for safe operation.

Returns, Damage & Warranty

Can I return a product?

Return eligibility and conditions vary by product and manufacturer. Some equipment may be subject to restrictions, return authorization requirements or applicable fees.

Please review our Returns & Warranty page and contact us before initiating a return.

What should I do if my equipment arrives damaged?

Inspect your delivery as carefully as possible and photograph any visible damage.

Contact support@eligantlongevity.com promptly with your order number, photographs and a description of the issue.

Our team will help coordinate the appropriate next steps.

Do your products include a warranty?

Warranty terms vary by manufacturer and product.

Applicable warranty details will be provided in the relevant product information where available. If you have questions about warranty coverage, please contact us before purchasing.

Still Have Questions?

We're here to help you explore the options.

For product inquiries, ordering questions or customer support, contact us at:

support@eligantlongevity.com

Eligant Longevity

The Art of Living Well.